If it is determined that the issue requires extensive effort or senior level resources to resolve the issue, a consulting engagement may be necessary. These requests can typically be handled with a support request to the Microsoft Dynamics Retail Support team. If the partner cannot perform the service, a consulting engagement will be required.Īny repair attempt that relates to database corruption identified through Database Check or Database Re-index must be addressed through a consulting engagement. If this is the case, we would refer you to your partner to see whether they want to perform the service. Note Because of the complexity of customizing the HTML code, we are frequently not able to provide these customizations in a traditional support request. One change per Net Display Receipt request. If the partner cannot perform the service, a consulting engagement will be required.
Requests will be reviewed for feasibility and work effort to determine whether it will require a consulting engagement. If the partner cannot perform the service, a consulting engagement will be required. Note Receipt customization requests that require additional work will be referred to your partner to see whether they want to perform the service. Typically, we can perform customizations within the scope of a traditional support request but this is limited to the following: If the partner cannot perform the service, a consulting engagement will be required.īefore you submit a Support Request, you may want to check to see whether the receipt that you are looking for is available in the Microsoft Dynamics Retail Reports and Receipts Library:Īll receipt template variables must be listed in the RMS Customization Guide: Note Report customization requests that require additional work will be referred to your partner to see whether they want to perform the service. Typically, we can perform customizations within the scope of a traditional support request but this is limited to the following:
Requests are reviewed for feasibility and work effort to determine whether it will require a consulting engagement. Microsoft Dynamics RMS is built on a proven Microsoft platform that adapts to meet unique and changing retail needs.Guidelines that Microsoft Dynamics Retail Support Professionals use to determine when a support case becomes a consulting engagement Summaryīefore you submit a Support Request, you may want to check whether the report that you are looking for is available in the Microsoft Dynamics Retail Reports and Receipts Library:
#MICROSOFT DYNAMICS RMS SUPPORT SOFTWARE#
This powerful software package automates POS processes and store operations, provides centralized control for multi-store retailers, and integrates with Microsoft Office system programs, Microsoft Dynamics GP, and other popular applications. VisibleStars offers cost-effective Microsoft Dynamics RMS solutions to small and mid-market retailers as a complete point-of-sale (POS) solution that can be adapted to meet unique retail requirements.
Microsoft Dynamics RMS Customer Transaction Report with Customer Signatures: captures the customer signature and displays against each customer in the customer transaction report generated for specific filter condition.Label Printing: Ability to fetch the ship address and print the labels in the printer.Microsoft Dynamics RMS Signature Capture & Printing on Receipt: Captures the customer signature and displays in the receipt.
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